Please report the power outages to the Illuminating Company.
To report a power outage use this url: https://www.firstenergycorp.com/content/customer/outages_help/Report_Power_Outages.html, click on quick access and just enter your telephone number that is associated with your account and click on next. You may also call the Illuminating company at 1-888-544-4877.
Even if you experience a general power outage or a quick intermittent power outage at your residence, please contact them.
Use this url to find power outages in your area: http://outages.firstenergycorp.com/oh.html.
DO NOT call the Village Hall, 911 or Chagrin Dispatch. The Village does not have any control over the time frame or the areas to be repaired first. The Illuminating Company has an automated 888 number to call that will register the location you are calling from and will report your area as in need of repair. They will even give you an estimate of the time of repair. Please keep this number by your phone for easy access 1-888-544-4877. If there are downed wires, damaged pole or transformer arcing wires, call 216-247-7321 and give the location to the police dispatcher. Stay away from the area, police or fire department personnel will respond.
If you do not have power, you may go to the Orange Senior Center, 32205 Chagrin Blvd.
When Your Power Is Out
For Estimated Restoration Times:
• Visit our 24/7 Power Center at www.firstenergycorp.
com/outages to view outage maps and access other
• Log into your FirstEnergy account for the latest status
update on your reported outage.
• You can also get restoration updates by calling
888-LIGHTSS (888-544-4877) or by texting STAT
• During significant outages, we will provide updates
on Twitter and Facebook.
Keep an Emergency Kit with these Items:
• Extra Batteries
• Battery-powered Radio
• Bottled Water
• Camping Equipment
• Cell Phone and Car Charger