What to Do When You Experience a Power Outage?

Please contact FirstEnergy.

Reporting your outage helps them pinpoint damage and restore power more quickly. You can do this several ways:
 
  • Report an outage online at https://www.firstenergycorp.com
  •  Call 888-LIGHTSS (888-544-4877)
  •  Report your outage via text message; get started by texting REG to 544487. (Message and data rates may apply.)

 **For Hazardous Situations – Call 1-888-544-4877 (1-888-LIGHTSS) immediately**

You can view the current outage map from FirstEnergy by clicking here.

Please treat all downed wires as live and dangerous.

It is important that customers call CEI to report their power outage: 1-888-LIGHTSS (544-4877). Some customers may think their neighbor’s call to CEI is good enough. That may not be the case. Also, a caller may request a call back if their estimated time of restoration changes.

The following power restoration information plus more may be found at: https://firstenergycorp.com/outages_help.html.

  • We secure any known hazards first – downed wires, for example – usually by sending out Hazard Responders to keep the area clear. They are not trained to make repairs, but to help keep the public safe until repairs can be made.
  • We give priority to hospitals, police and fire departments and other critical facilities. 
  • First, we repair transmission lines and substations that supply power to the local system. 
  • Then we make repairs that restore the largest number of customers – this is the fastest way to restore all customers.