Guardian Calling Program
The Village of Orange is pleased to offer the Guardian Calling Program to its homebound residents. Guardian Calling is a computer based program designed for older adults, disabled persons, shut-ins who live alone, or anyone in our community who needs to be checked-on daily. This system, now in use throughout the United States, has saved a number of lives and reduced worry and anguish for countless citizens and their families and friends.
The Orange Village Police Department in conjunction with the Chagrin Falls Police Department will operate the computerized telephone calling system free of charge. The system calls each enrolled subscriber every day of the week at the same time. When the subscriber picks up the phone, he or she will hear a voice message from the Police Department. The subscriber will then enter a preset code by pressing a few of the telephone keys so that the system knows they are “O.K.” If the subscriber fails to answer the phone, if the wrong code is pressed, or if there is a busy signal, the computer immediately notifies the police dispatcher and two emergency contacts. They can then follow-up to check on the person’s well being.
During holidays, vacations, or any other time the subscriber plans to be away from home for an extended period of time, a simple call to the Police Department will stop the calls for as long as needed. For those periodic occasions when a subscriber knows that they will not be home on a certain day – because of shopping or doctor’s appointments, as an example – and consequently cannot respond to the Guardian Call, they should call the Police Department beforehand to let the dispatcher know that the check-up call will go unanswered.
The service is not intended to take the place of Lifeline, Lifephone, or any other type of medical alert service that a person may now be using. In fact, we urge people to use these other services if they desire to do so. This service is just an additional service that the village is making available to the residents of Orange Village.
The calls from the system will be made in the daytime between 7:00 a.m. and 3:00 p.m. Each subscriber will be asked to choose a time that he or she prefers to be called. The calls will always be made at the same time so people will quickly learn exactly when to expect them.
Everyone who signs up for this service will be asked to fill out a short form with information that the Police or Fire Departments may need in an emergency. This information is totally confidential; it will be secured at the Chagrin Falls Police Department (dispatch center) and only be used by the safety forces if needed.
We hope that you find this service beneficial to your needs. If you have any questions about the Guardian Calling Program or if you need of obtaining the forms, please contact Lt. Patrick O’Callahan at the Police Department between 8:00 a.m. and 4:00 p.m. Monday through Friday at (440) 498-4401 ext. 110.